New Ticket

Use this page to submit a new ticket to the help desk system. Choose a category, that your ticket fits best, fill the "subject" and the "text" fields and click "Submit" when finished.

You can optionally set the ticket priority and attach files to it. You can also add "subscribers" to the newly created ticket using the "cc" field on this page - "subscribers" are users who follow the ticket and get all updates from it.

If you have administrator or technician permissions you can also create a recurring ticket or create tickets "on-behalf" of other users.

You can also pass URL parameters to pre-fill certain fields:

  1. subject
  2. body
  3. categoryId (you can get this number from the admin section)

Example URL: xxx/Tickets/New?categoryId=1&subject=test&body=hello,%20world!

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